Home - Services at L&C - Health and Wellness - COVID-19 (Coronavirus) Information - FAQ & Resources Frequently Asked Questions & Digital Resources We've created this page to help answer your questions and supply you with digital resources to use in these uncertain times. Please browse the categories or search this page using control+F and a keyword to find the information you're looking for. If you have a question and you cannot find the answer on this page, email us at firstname.lastname@example.org and we will find an answer for you. Need to contact a specific department or faculty member? Search the L&C online Directory. L&C Directory Advising & Enrollment Enrollment Services, (618) 468-2222, email@example.com Is campus open?As part of the Restore Illinois Plan, our campuses along with other educational institutions remain closed until we reach the required phase. The five-phased plan is available at coronavirus.illinois.gov. Can I meet with an advisor?Advisors are available to connect with students online and over the phone. Please call (618) 468-2222 or email firstname.lastname@example.org to make a virtual appointment. If you know your advisor, you can contact them directly. Will I still be able to enroll for classes?Yes, we are currently enrolling for Summer 2020, Fall 2020, Spring 2021 and Summer 2021. Registrations can be completed via phone, through a Lewis and Clark email account, or through Student Planner. How will transcript requests be handled? Transcript requests can be completed through Student Planner. I'm a new student. Where do I go for my orientation? We will be providing orientation online. Please contact us at (618) 468-5240 or email@example.com for details. Assessment Center Jennifer Churchill-Allen, Coordinator, Assessment Center, (618) 468-5240, firstname.lastname@example.orgJoel Watson, Specialist, Assessment Center, (618) 468-5220, email@example.comMelissa Mullen, Office Assistant, N.O. Nelson campus, (618) 468-5851, firstname.lastname@example.org Is the HESI test date being moved?The HESI exam will be delayed until further notice. Please check the Nursing Department home page, www.lc.edu/nursing, for more information. How do I take my placement test? Placement tests are now offered online. To set up your testing time, contact us at (618) 468-5240 or email@example.com Bookstore L&C Bookstore, (618) 468-2268, firstname.lastname@example.org - Due to high volume, please contact us via email at email@example.com for the quickest response. Is the bookstore open? Many Bookstore services are available online at lc.edu/Bookstore. In order to facilitate the learning process and make your eLearning experience more dynamic, the Bookstore is offering options to supplement and support your efforts. How do I get a print a free rental return label? There are two ways to print a free rental return label: Reminders will be sent to your registered email 14 days before rentals are due. Email reminders will also be sent seven days before, three days before and the day that your rentals are due. These emails will contain a link to generate a free return shipping label and packing slip. You can also immediately generate a free return shipping label at www.lcbookstore.com. The instructions are available here. How can I get my textbooks for next semester? The bookstore is offering curbside pick-up. Email confirmation is necessary. See instructions here. Bursar's Office Denise Roth, Specialist, Bursar's Office, (618) 468-3314, firstname.lastname@example.orgDestiny Kwas, Specialist, Bursar's Office, (618) 468-3313, email@example.com How do I make a payment on my student account?Payments can be made online at www.lc.edu/blazernet. After logging into BlazerNet and accessing the Students menu, you will find a Billing and Payments section. From there, options exist to Make a Payment, View Account Activity, or Create an Installment Plan. Tuition, fees and fines can be paid by MasterCard, Visa, Discover, or American Express. There is no fee for this service. How can I access my payroll check for student employment? For all accounts in good standing/without restriction, checks will be mailed. I've been de-registered for non-payment. How do I re-enroll? You can re-enroll by contacting the Enrollment Center, or by contacting your advisor by phone or through your Lewis and Clark email account. If I register for a class, how can I pay? Payments can be made online at www.lc.edu/blazernet. After logging into BlazerNet and accessing the Students menu, you will find a Billing and Payments section. From there, options exist to Make a Payment, View Account Activity, or Create an Installment Plan. Tuition, fees and fines can be paid by MasterCard, Visa, Discover, or American Express. There is no fee for this service. How can I access my 1098-T tax form?Instructions to access your 1098-T electronically as well as other information regarding this IRS form can be found at https://www.lc.edu/bursar-1098t/. If you have additional questions, please direct them to firstname.lastname@example.org or call (618)468-3444 and leave a message. You can expect to receive a response within 24 hours. Campus Events Paige Lemasson, Coordinator, Campus Events, (618) 468-3270, email@example.com Is the Alton Area Tax Project still operating on campus? No. The Alton Area Tax Project is currently closed. Please follow the organization on Facebook for news and updates. Career and Technical Programs What if my courses are not available online? Hands-on courses that cannot be completed online may be pushed back until the campus reopens. Please contact your instructor or coordinator for specific information on your program. Career Services Is resume help still available? Yes, call Career Services at (618) 468-5503 or email firstname.lastname@example.org to schedule a phone appointment for resume assistance. College for Life/Supported College Transition Rosie Ellington, Program Coordinator, Supported College Transition, (618)468-5701, email@example.comKay Werner, Instructor, College for Life, (618)468-5701, firstname.lastname@example.org Are College for Life classes cancelled? Yes. Because of the nature of our program, we are unable to continue to deliver instruction online and will need to cancel the rest of the semester for our students. A letter has been mailed to all students at the address on the student's college record with more information. Will I get a refund? Yes. We are working on processing refunds at this time. A check will be mailed to the address listed on the student's record. Please contact Rosie Ellington or Kay Werner to verify the address we have on file if you aren't sure where the refund will be mailed. Can I still register for Summer Fun (Godfrey) and fall classes (both locations)? Unfortunately Summer Fun for June and July have been canceled. Please contact Rosie Ellington at email@example.com (Godfrey) and Kay Werner at firstname.lastname@example.org (N.O. Nelson) if you have any further questions. I miss my friends and teachers. How can I keep in touch? We have a College for Life Facebook group where we can continue to share things. This would also be a good time to learn something new, like using Skype or Zoom and have a group chat. We will post information on using these tools in our Facebook group soon. Commencement Will there be a Commencement ceremony this spring?The 49th Annual Commencement ceremony is rescheduled for Sunday, December 20, 2020, in an effort to facilitate transfer students to still participate during their break. More information is available at www.lc.edu/Graduation/ Do I still need to order a cap and gown? Please contact Registrar Heidi Plunkett at email@example.com for more information. What if I already ordered a cap and gown? Your order can be picked up through the Bookstore curbside pickup. Check your student email for instructions. Community Education/Non-Credit Courses Becky Moore, Division Assistant, Community Education, (618) 468-5701, firstname.lastname@example.org Are my personal enrichment classes/my child's non-credit classes canceled? Most non-credit classes beginning in March or April have been canceled but some non-credit music classes are being taught online. Please contact your instructor for details. Is the pool open? No. The Hatheway Cultural Center, including the pool, is currently closed. If you or your child are taking a swim class, please contact Swim Coordinator Kathy Conlee at email@example.com. Community Resources Student Resources Madison County Community Resources Local Food Pantries I have questions or need assistance with housing, health or employment. Who do I contact? If you live in Madison, Bond, Jersey or parts of Calhoun Counties, contact the IL Worknet Center in Wood River at https://www.co.madison.il.us/departments/community_development/index.php If you live in Macoupin, Greene, Morgan, Scott or Montgomery Counties, contact The Carlinville Job Center at http://www.west-central.org/resources.php If you live in St Clair County, contact Soutwestern Illinois WorkNet at http://www.mawib.org/Pages/default.aspx Counseling Renee Bauer, Counseling, (618) 468-4125, firstname.lastname@example.org Can I speak to a counselor on campus?Our counselors are not seeing students face to face during this time but will be able to assist you over the phone. Please call (618) 468-4121 to schedule an appointment or email a counselor directly. Renee Bauer can be reached at email@example.com. Terri Austin can be reached at firstname.lastname@example.org. If you are experiencing a crisis and need emergency help, please visit https://suicidepreventionlifeline.org or call 1-800-273-8255 to reach the National Suicide Prevention Hotline. Dining Services How long will the cafes be closed?As long as our campuses are closed, the cafes will be closed. Stay tuned for updates. Disability Support How can I get help with accommodations due to a disability?Please email your academic advisor, Emily DeGrand, at email@example.com for help with accommodation support. Financial Aid Financial Aid, (618) 468-2223 Are you still processing financial aid? Yes, financial aid processing is continuing. Advisors have access to student records and can conduct a phone appointment in the same manner as a face-to-face session. If a student prefers, the advising session can be conducted through Blackboard Collaborate (please contact the Financial Aid at 468-2223 to set this up). Many financial aid questions can also be answered via email. Students can log into Self Service and see which advisor to contact to submit their questions or concerns. Students are urged to call their advisor or the Financial Aid office to schedule an appointment or if they have any questions. When will I find out if I am eligible for aid? The Financial Aid office will notify you via U.S. Mail and Lewis and Clark email regarding eligibility. Summer award information will be available in mid-April. Eligibility for the 2020-2021 academic year will be announced in May. When/how will I hear if I am being awarded a scholarship for 2020-2021? Awards will be announced April 10 and recipients will be notified through their Lewis and Clark email address. What if I need to drop a class? First contact your Financial Aid advisor by phone or through your Lewis and Clark email account prior to dropping a class to ensure the withdrawal will not impact your financial aid. The withdrawal process can then be completed by contacting your academic advisor via phone or through your Lewis and Clark email account. Will the second 2020 spring loan disbursement go out? Yes, the second disbursement is scheduled to be released the week of April 6. Information Technology Blackboard (Online Classes)blackboard.lc.edu Student Emailoutlook.com/owa/lc.edu Blazernetwww.lc.edu/blazernet Self-Serviceselfservice.lc.edu L&C Catalogcatalog.lc.edu Academic Calendarwww.lc.edu/degrees-courses Colleaguehttps://colleagueui.lc.edu Faculty/Staff Emailhttps://email.lc.edu SARS Anywherehttps://sars.lc.edu/SARSAnywhere/Login.aspx LC Alert (Make sure your contact info is up to date)www.lc.edu/lcalert Zoom Web conferencing (instructions)https://lewisclark.zoom.us/ What if I don't have internet access? Free WiFi is now available in the parking lot next to Security on L&C's Godfrey Campus for students, faculty and staff who need to access it. The network is called "LC-Wireless" and no password is needed. You must bring your own device and continue to follow social distancing guidelines by staying in your car and away from others. Campus is closed, so there are no restrooms available nearby. Library Services Is the library open? No. Campus is currently closed. How can I access the library's resources?IMPORTANT: You will need to log in to access full-text articles and electronic books using the 14-digit number on your Student ID. If you don't know your number, log into BlazerNet, select "My Library ID Number" and find your number next to "Library Badge ID." If you need help, contact the Library. To access full-text articles from newspapers, magazines and journals: https://www.lc.edu/Article_Databases To access full-text electronic books: http://lcproxy.lc.edu:2048/login?url=http://search.ebscohost.com/login.aspx?authtype=ip,uid&profile=net&defaultdb=nlebk What if I need help with research? You can work with our librarians in the following ways: Zoom meeting: Contact Greg Cash firstname.lastname@example.org, Liz Burns email@example.com or use the library’s online chat - to schedule. Online chat: www.lc.edu/library Text: (618) 565-04LC! Email: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org What if I still have books I need to return? For now, just hang onto your borrowed books, videos, etc. When the "Stay at Home" order is lifted, and campus reopens, patrons will have one week to return materials with fines waived. This applies only to materials borrowed during the Spring semester. Online Classes How do I access Blackboard? Blackboard can be accessed at https://blackboard.lc.edu. Use your BlazerNet username and password to log in. How do I get help using Blackboard? For faculty: We are offering workshops to help transition courses to the online environment. Registration forms are available at https://www.lc.edu/blackboard-workshop/ In addition, beginning Monday, March 23rd, we will offer online office hours at https://us.bbcollab.com/guest/2873e36ba2df44bcbb27f18905ad80f7 for faculty who need one-on-one assistance. For students:All students are enrolled in the Blackboard Student Resources organization which is accessed by logging into Blackboard. Here, there are how-to documents for using Blackboard and a discussion forum where students can get their questions answered asynchronously. Also, beginning March 23rd, we will offer online office hours at https://us.bbcollab.com/guest/2873e36ba2df44bcbb27f18905ad80f7 for students who needs one-on-one assistance. For both: Call or email our Blackboard support at (618) 468-2610 or email@example.com Media & Creative Services Is the Print Shop running?The Print Shop is currently closed. If you need assistance, please contact Monica Furlow at firstname.lastname@example.org or Korin Fisher at email@example.com. Is Media Services still available to help with promotions? We are working virtually, and are available from 8 a.m.-4:30 p.m. Contact Laura Inlow at firstname.lastname@example.org. Security On Campus Campus Safety (618) 468-2300 or Dial "2300" from a campus phone Brad Raish, Director, Campus Safety, (618) 468-3160, email@example.com Is Campus Safety on campus? Campus Safety will remain on campus 24 hours a day and available at the Security Building or by calling (618) 468-2300. At this time, essential personnel only will be on campus, and there may be limited access to buildings and certain exterior areas. Please understand that Campus Safety is doing this for everyone's safety. Student Activities & Engagement Jared Hennings, Coordinator, Student Activities, (618) 468-6400, firstname.lastname@example.org Will we have Spring Fest? No. Spring Fest has been canceled. Student Success Center Writing Desk, email@example.comScience/Math Resource Center and STEM Resource Center, firstname.lastname@example.orgCommunications Lab/Trimpe Lab, email@example.comCareer Resource Lab, firstname.lastname@example.orgPsychology Study Center, email@example.com or firstname.lastname@example.orgBusiness, email@example.comOnline Paper Submission, firstname.lastname@example.org or email@example.com Is the Student Success Center open? The Student Success Centers are not able to provide face to face tutoring at this time, but you can access some of our services virtually. Can I meet with a tutor? We have several ways for you to interact with a tutor virtually: over the phone, email, synchronous sessions via Blackboard Collaborate and online paper submission (OPS). Please visit www.lc.edu/SSC for further information on how to contact a tutor and schedule an appointment. Student Work-Study Program Will I get paid if the college is closed because of COVID-19? It is the intention of the College to continue paying Federal Work Study and Institutional student workers who are actively employed this semester. Contact your supervisor for more information. Veterans Services Terry Lane, Director, Career and Veteran Services, (618) 468-5500 , firstname.lastname@example.org. Will I still be able to receive my benefits? If you have questions about VA or State of IL education benefits based on your military service, please email Terry Lane, Director of Career and Veteran Services, at email@example.com. Workforce Education Solutions & Safety Training (WESST) WESST, (618) 468-5787 Dawn Zedolek, Program Coordinator, WESST, (618) 468-5785, firstname.lastname@example.org Are your workforce education and safety programs still running? Some programs of this department will be moving online or rescheduled to a later date. For all questions about safety training or any other workforce certifications and educational programs, please call (618) 468-5787 and leave your name and complete phone number (repeat twice) and someone will return your call.