L&C is working hard to make sure that our campus community is as safe as possible this fall. Follow social distancing guidelines and check for details.

  • Frequently Asked Questions &
    Digital Resources

    We've created this page to help answer your questions and supply you with digital resources to use in these uncertain times. Please browse the categories or search this page using control+F and a keyword to find the information you're looking for. If you have a question and you cannot find the answer on this page, email us at and we will find an answer for you.

    Need to contact a specific department or faculty member? Search the L&C online Directory.

    L&C Directory

    Advising & Enrollment

    Enrollment Services, (618) 468-2222,

    Is campus open?
    As of June 29, we have reached Phase IV-Revitalization of the five-phase Restore Illinois Plan, allowing the college to reopen essential on-campus services. Departments will be operating with limited on-site staff and new hours and procedures. Check each department's webpage and call ahead to ensure we can help you. Services will continue to be offered virtually as well. 

    Can I meet with an advisor?
    Advisors are available to connect with students by appointment. Please call or text (618) 468-2222 or email or if you know your advisor, you can contact them directly.

    Will I still be able to enroll for classes?
    We are currently enrolling for Fall 2020, Spring 2021 and Summer 2021. Registrations can be completed via phone, through a Lewis and Clark email account, tor through Student Planner.

    How will transcript requests be handled?
    Transcript requests can be completed through Student Planner.

    I'm a new student. Where do I go for my orientation?
    We will be providing orientation online. Please contact us at (618) 468-5240 or for details.

    Assessment Center

    Jennifer Churchill-Allen, Coordinator, Assessment Center, (618) 468-5240,
    Samantha Hurst, Specialist, Assessment Center, (618) 468-5230,
    Melissa Mullen, Office Assistant, N.O. Nelson campus, (618) 468-5851,

    How can I take the HESI test for nursing program?
    Please check the Nursing Department home page,, for test dates and more information.

    How do I take my placement test?
    Placement testing is available by appointment. For information and policies go to To set up your testing time, contact us at (618) 468-5240 or


    L&C Bookstore, (618) 468-2268, - Due to high volume, please contact us via email at for the quickest response.

    Is the Bookstore open?
    The L&C Bookstore is offering contactless pick-up and rental returns by appointment Monday - Friday 8:30 a.m. - 4:30 p.m. at the bookstore window located in Baldwin Hall. Please contact the bookstore at or call (618) 468-2268 to set up an appointment. The store will be open limited hours Monday – Thursday, 9 a.m. to 3 p.m. and Friday 9 a.m. - 1 p.m. Due to COVID-19 restrictions, the bookstore can only allow five customers at a time into the store.

    When do I need to return my rental books?
    Rental books for the Fall 2020 are due to the bookstore by Friday, December 18, 2020. Contact the bookstore at or (618) 468-2268 to set up an appointment for the rental return. For more information, check out our Rental Check-In FAQ.

    How can I get my textbooks for next semester?
    Students can login to the online bookstore at to place an order for their books. Contactless pick-up is available. You can now use your financial aid online. More information, including online ordering and Financial Aid instructions, is available at

    Bursar's Office

    Denise Roth, Specialist, Bursar's Office, (618) 468-3314,
    Destiny Kwas, Specialist, Bursar's Office, (618) 468-3313,

    How do I make a payment on my student account?
    Payments can be made in person, 8 a.m.-4:30 p.m., Monday through Friday, or online at After logging into BlazerNet and accessing the Students menu, you will find a Billing and Payments section. From there, options exist to Make a Payment, View Account Activity, or Create an Installment Plan. Tuition, fees and fines can be paid by MasterCard, Visa, Discover, or American Express. There is no fee for this service.

    How can I access my payroll check for student employment?
    For all accounts in good standing/without restriction, checks will be mailed.

    I've been de-registered for non-payment. How do I re-enroll?
    You can re-enroll by contacting the Enrollment Center, or by contacting your advisor by phone or through your Lewis and Clark email account.

    If I register for a class, how can I pay?
    Payments can be made in person or online at After logging into BlazerNet and accessing the Students menu, you will find a Billing and Payments section. From there, options exist to Make a Payment, View Account Activity, or Create an Installment Plan. Tuition, fees and fines can be paid by MasterCard, Visa, Discover, or American Express. There is no fee for this service.

    How can I access my 1098-T tax form?
    Instructions to access your 1098-T electronically as well as other information regarding this IRS form can be found at If you have additional questions, please direct them to or call (618)468-3444 and leave a message. You can expect to receive a response within 24 hours.

    Campus Events

    Is the Godfrey campus open for events?
    Since our state has moved into Phase 4, the college has started to open campus for events, including gatherings of 50 or fewer people. According to the Public Safety Administrator, this amount includes everyone in the room, including Lewis and Clark staff.

    What safety precautions are required during an event?
    All guests are required to wear face coverings both inside and outside the buildings on campus at all times. We continue to ask all guests to social distance by staying six feet apart. As a state-funded college, we have specific guidelines that we must follow compared to other commercial rental facilities. Lewis and Clark will continue to follow all state guidelines, which may include tighter restrictions if health and safety are at risk at any time.

    Can I book an event this year?
    We are continuing to book events in 2020 with these restrictions in place. Please reach out to our Campus Events Coordinator, Paige Lemasson, at or (618) 468-3270 with any questions about events.

    Career and Technical Programs

    What if my courses are not available online?
    Spring CTE students who were unable to complete hands-on training during the stay at home order have returned to campus to finish. Fall courses will be offered through one of five modes of instruction. More information is available in Lewis and Clark Community College's Plan for a Safe Return to Campus.

    Career Services

    Is help with resumes, job search, etc. still available?
    Yes, the L&C Career Resource Center will continue to provide services via email, on the phone and via Zoom. Contact Terri DeWerff, Career Resources Specialist, at or (618) 468-5503.

    Who can help with WIOA questions?
    Contact Terry Lane, Director of Career and Veteran Services, at or (618) 468-5500.

    College for Life/Supported College Transition

    Rosie Ellington, Program Coordinator, Supported College Transition, (618)468-5701,
    Kay Werner, Instructor, College for Life, (618)468-5701,

    Are College for Life classes cancelled?
    No. We will resume classes virtually beginning Monday, August 24, 2020. 

    Will I get a refund?
    Students have two weeks into the semester to receive a full refund if he/she decides to drop all classes for the fall. A check will be mailed to the address listed on the student's record, or it will be refunded back to your credit card. Please contact Rosie Ellington or Kay Werner to verify the address we have on file if you aren't sure where the refund will be mailed.

    I miss my friends and teachers. How can I keep in touch?
    We have a College for Life Facebook group where we can continue to share things. This would also be a good time to learn something new, like using Zoom and have a group chat. We have posted information on using these tools in our Facebook group.


    Heidi Plunkett, Registrar, (618) 468-5110

    Will there be a Commencement ceremony for 2020 graduates?
    The 49th Annual Commencement ceremony is rescheduled for Sunday, December 20, 2020, in an effort to facilitate transfer students to still participate during their break. More information is available at

    Do I still need to order a cap and gown?
    Please contact Registrar Heidi Plunkett at for more information.

    What if I already ordered a cap and gown?
    Your order can be picked up through the Bookstore. Check your student email for instructions.

    When will I receive my diploma?
    Diplomas have been mailed by US Postal Service. Graduates will receive a confirmation email from the Registrar when the diplomas are shipped.

    Community Education/Non-Credit Courses

    Becky Moore, Division Assistant, Community Education, (618) 468-5701,

    Are my personal enrichment classes/my child's non-credit classes canceled?
    Most non-credit classes beginning in March or April have been canceled but some non-credit music classes are being taught online. Please contact your instructor for details.

    Is the pool open?
    No. The Hatheway Cultural Center, including the pool, is currently closed. If you or your child are taking a swim class, please contact Swim Coordinator Kathy Conlee at

    Community Resources

    All current and prospective students facing challenges and seeking resources, contact Alice Bunjan, or call 618-468-2730 for information and assistance.

    I have questions or need assistance with housing, health or employment. Who do I contact?


    Renee Bauer, Counseling, (618) 468-4125,

    Can I speak to a counselor on campus?
    Our counselors are not seeing students face to face during this time but will be able to assist you over the phone. Please call (618) 468-4121 to schedule an appointment or email a counselor directly. Renee Bauer can be reached at Terri Austin can be reached at
    If you are experiencing a crisis and need emergency help, please visit or call 1-800-273-8255 to reach the National Suicide Prevention Hotline.

    Dining Services

    Are the Cafés open?
    The Commons Café Grab and Go is open Monday – Friday, 7:30 a.m. – 1:00 p.m. and also offers contactless pickup. To place an order, check out our menu and call (618) 468-3062 with your order and payment info. We will let you know what time the order will be ready, or you can specify a time if you like. Due to social distancing guidelines, the Reid Café is not open at this time.

    Disability Support

    How can I get help with accommodations due to a disability?
    Please contact your academic advisor, Emily DeGrand, at or call or text (618) 468-4128 for help with accommodation support.

    Family Health Clinic

    Family Health Clinic, (618) 468-6800

    Is the Family Health Clinic open?
    The Family Health Clinic is open by appointment only with no walk-ins. Monday – Friday 8 a.m. – 4:30 p.m. Patients with appointments will be asked to call when they arrive and wait in their car until a nurse calls them to let them know that a room is open. Patients will be asked to wear a mask the entire time that they are on campus and in the clinic.

    Financial Aid

    Financial Aid, (618) 468-2223

    Are you still processing financial aid?
    Yes, financial aid processing is continuing and advisors are taking appointments. If a student prefers, the advising session can be conducted through Blackboard Collaborate (please contact the Financial Aid at 468-2223 to set this up). Many financial aid questions can also be answered via email. Students can log into Self Service and see which advisor to contact to submit their questions or concerns. Students are urged to call their advisor or the Financial Aid office to schedule an appointment or if they have any questions.

    When will I find out if I am eligible for aid?
    The Financial Aid office will notify you via U.S. Mail and Lewis and Clark email regarding eligibility. Eligibility for the 2020-2021 academic year will be announced in May.

    When/how will I hear if I am being awarded a scholarship for 2020-2021?
    Awards will be announced late June and recipients will be notified through their Lewis and Clark email address.

    What if I need to drop a class?
    First contact your Financial Aid advisor by phone or through your Lewis and Clark email account prior to dropping a class to ensure the withdrawal will not impact your financial aid. The withdrawal process can then be completed by contacting your academic advisor via phone or through your Lewis and Clark email account.

    What if my income has significantly changed due to COVID-19?
    Please schedule an appointment with your Financial Aid Advisor to discuss your 2020 income changes.

    More Questions?
    Check out Financial Aid FAQ's at or contact the Financial Aid office at 468-2223.

    Information Technology

    Blackboard (Online Classes)

    Student Email



    L&C Catalog

    Academic Calendar


    Faculty/Staff Email

    SARS Anywhere

    LC Alert (Make sure your contact info is up to date)

    Zoom Web conferencing (instructions)

    What if I don't have internet access?
    Free WiFi is now available in the parking lot next to Security on L&C's Godfrey Campus and in the parking lot next to the N4 building on L&C's N.O.Nelson Campus for students, faculty and staff who need to access it. The Godfrey Campus network is called "LC-Wireless" and no password is needed. The N.O.Nelson Campus network requires your Blazernet ID and password.

    Library Services

    Is the library open?
    The Reid Memorial Library and the library computer lab will be open Monday - Friday 8 a.m - 4:30 p.m. In accordance with state guidelines, a mask or cloth face covering is required while on campus. (Disposable masks, as available, provided upon request.) Online reference support through chat and Zoom will be available Monday – Thursday 8 a.m. – 8 p.m. and Friday 8 a.m. – 4:30 p.m. . Please check for hours and information.

    How can I access the library's resources?
    IMPORTANT: You will need to log in to access full-text articles and electronic books using the 14-digit number on your Student ID. If you don't know your number, log into BlazerNet, select "My Library ID Number" and find your number next to "Library Badge ID." If you need help, contact the Library.

    What if I need help with research?
    You can work with our librarians in the following ways:

    What if I still have books I need to return?
    If you currently have library materials that were checked-out during the spring semester, those items can now be returned to Reid Library. There will be no overdue fines assessed for these items. For items that are not returned, a restriction will be placed on your account for the replacement cost of the item. When the item is returned the restriction will be removed.

    Online Classes

    How do I access Blackboard?
    Blackboard can be accessed at Use your BlazerNet username and password to log in.

    How do I get help using Blackboard?

    Media & Creative Services

    Is the Print Shop running?
    The Print Shop will reopen by appointment only on July 6. If you need assistance, please contact Monica Furlow at

    Is Media Services still available to help with promotions?
    We will continue to work virtually, 8 a.m.-4:30 p.m., Monday through Friday. Contact Laura Inlow at

    Security On Campus

    Campus Safety (618) 468-2300 or Dial "2300" from a campus phone
    Brad Raish, Director, Campus Safety, (618) 468-3160,

    Is Campus Safety on campus?
    Campus Safety will remain on campus 24 hours a day and available at the Security Building or by calling (618) 468-2300. 

    Student Activities & Engagement

    Jared Hennings, Coordinator, Student Activities, (618) 468-6400,

    Student Success Center

    Writing Desk,
    Science/Math Resource Center and STEM Resource Center,
    Communications Lab/Trimpe Lab,
    Career Resource Lab,
    Psychology Study Center,
    Online Paper Submission, or

    Is the Student Success Center open?
    The Student Success Centers are available virtually.  

    Can I meet with a tutor?
    We have several ways for you to interact with a tutor virtually: over the phone, email, synchronous sessions via Blackboard Collaborate and online paper submission (OPS). Please visit for further information on how to contact a tutor and schedule an appointment.

    Veterans Services

    Terry Lane, Director, Career and Veteran Services, (618) 468-5500 ,

    Will I still be able to receive my benefits?
    If you have questions about VA or State of IL education benefits based on your military service, please email Terry Lane, Director of Career and Veteran Services, at

    Workforce Education Solutions & Safety Training (WESST)

    WESST, (618) 468-5787
    Dawn Zedolek, Program Coordinator, WESST, (618) 468-5785,

    Are your workforce education and safety programs still running?
    Some programs of this department will be moving online or rescheduled to a later date. For all questions about safety training or any other workforce certifications and educational programs, please call (618) 468-5787 and leave your name and complete phone number (repeat twice) and someone will return your call.

    Is the Bethalto Education Center open?
    The Bethalto Education Center is open with limited hours Monday – Thursday, 7:00 a.m. – noon. Due to safe distancing guideline, NO Walk-in service is available at this time. Pre-registration is required for all contractor safety training. Click here for the pre-registration form or call (618) 468-5787.